Question 1

How do I contact customer service?

Accepted Answer

Message us on WhatsApp at +256 700 807217 or call the same number. We reply as quickly as we can on business days. You can also use email if we have shared one on your order confirmation.

Question 2

My order did not go through — what should I do?

Accepted Answer

Refresh the cart page and confirm each product still shows the correct quantity. If checkout still fails, send us a screenshot or list of items on WhatsApp and we will create the order manually.

Question 3

The site is slow — how can I fix it?

Accepted Answer

Check your internet connection first. We recommend Google Chrome or an up-to-date browser. If loading stays slow, contact us on WhatsApp so we can take your order directly.

Question 4

Do I need an account to shop on lalabuy.store?

Accepted Answer

No account is required. Add Norland products to your cart, then confirm delivery details and payment on WhatsApp. Share the recipient name, phone, and full address so we can deliver.

Question 5

How do I find a specific Norland product (e.g. GI Vital or Wuqing)?

Accepted Answer

Use the search bar and category filters on the homepage, open the Norland Uganda product list for all SKUs and UGX prices, or read our blog guides. Still unsure? WhatsApp us the product name and we will point you to the right listing.

Question 6

Are prices in UGX? Can they change?

Accepted Answer

Yes — we display prices in Ugandan Shillings (UGX). Prices can change when suppliers or exchange conditions change; the product page or WhatsApp quote at checkout is what applies.

Question 7

Do you deliver outside Kampala?

Accepted Answer

Yes. We deliver across Uganda where logistics allow. Share your town and landmark; we will confirm timing and any extra delivery fee before you pay. Kampala often supports same-day handoff when stock and time allow.

Question 8

How do I know Norland products are authentic?

Accepted Answer

We source through our Norland retail channel and publish clear names, images, and UGX pricing. Ask on WhatsApp if you need batch or packaging details before buying.

Frequently asked questions